StickFix
Frequently Asked Questions
Q: Do you repair more than stick drift?
A: Yes! We do a variety of repairs and upgrades for video game controllers, if you don’t see what you are looking for on our website please send us an email!
Q: What is the turnaround time for repairs/upgrades?
A: Standard turnaround time for repairs is approximately 21+ business days once we receive the device (not including weekends or holidays). ‘Jump the Repair Queue’ turnaround time is approximately 3+ business days once we receive the device (not including weekends or holidays).
Q: What is the turnaround time for new controllers?
A: New controllers are built to order. Standard build time for new controllers is approximately 21+ business days once we receive the order (not including weekends or holidays). ‘Expedited’ build time is approximately 3+ business days once we receive the order (not including weekends or holidays).
Q: Do you service Modified or Custom controllers?
A: Yes! We service a wide range of controllers including; Scuf, Aim, Battle Beaver, Hex, Cinch Gaming, Hypr, extremerate, and many more!
Q: What if I am outside of the United States?
A: Due to the high costs associated with shipping and customs, these types of repairs may not be cost-effective. If you're still interested, please feel free to email us.
Q: How does the “Easy Mail-In” service work?
A: Once you place your order, we'll send you our Mail-In Kit which includes a box, prepaid shipping label, bubble wrap, and instructions. All you have to do is pack your controller, attach the label, and send it off hassle-free!
Q: How does the “60-Day Money-Back Guarantee” work?
A: If you have any issues, we’ll offer a refund or repair the device again! Please contact us if you have any issues.
Q: Do you have a physical location?
A: Currently, we only accept online orders.
Q: What is the difference between an Order # and Ticket #?
A: Order number is when you place your order on our website, ticket number is created to keep track of the repair process on our Customer Support Portal, these two numbers will match.
Q: Will I receive updates on my repair status?
A: Absolutely! You can view updates via the Customer Support Portal using this link. Also, look for email updates from Support@StickFixRepair.com and CustomerPortal@StickFixRepair.com
Q: Should I buy a new controller or repair my controller?
A: Repairing your controller is often a smarter choice than buying a new one. Instead of letting your old controller gather dust, why not have it easily repaired by us? Repairing is not only cost-effective but also environmentally friendly, reducing electronic waste. Plus, we offer a 60-Day Money-Back Guarantee, ensuring you're completely satisfied with your repair. Extend the life of your device and make a sustainable choice!
Please send us an email directly at Support@StickFixRepair.com if you have any questions or concerns.