Refund and Return Policy for StickFix Repair LLC

1. 60-Day Warranty Policy “Money-Back Guarantee”

Coverage:

This warranty covers defects in materials or workmanship that occur during normal use of the product/service.

Exclusions:

The warranty does not cover:

Damage resulting from improper use, abuse, or neglect.

Accidental damage or damage caused by unauthorized modifications.

If the device has a previous repair attempt or has been compromised, we will not be able to honor the 60 day warranty. We can not provide a 60 day warranty for another shops repair attempt.

“Scuf” accessories and modifications are not covered under warranty.

Third party modifications (not performed by StickFix) including, back paddles/buttons, modified triggers, recoil mods, LED lights, cosmetic mods, profile selectors etc. are not covered under warranty.

Devices that have a previous repair attempt or have been compromised are not covered under warranty.

“Add-Ons” and shipping costs are not eligible for a refund.

Products/services not purchased directly from StickFix.

Warranty Process:

To make a warranty claim, please follow these steps:

Contact Us: Reach out to our customer support team at Support@StickFixRepair.com within 60 days of the date of purchase. Provide your order number and a detailed description of the issue.

Evaluation: Our team will review your claim and may request additional information or evidence of the defect.

Resolution: If the defect is determined to be covered by the warranty, we will, at our discretion, repair or replace the product/service. Customer will have the option for a refund.

Return of Product: If a physical product is involved, you may be required to return it to us. We will provide instructions for return shipping, and the cost of return shipping may be the responsibility of the customer.

Refund Option:

If we are unable to repair or replace the product/service, or if you prefer, you may be eligible for a refund.

Contact Information:

If you have any questions or concerns regarding our 60-day warranty policy, please contact us at Support@StickFixRepair.com.

2. Refund Policy:

a. Digital Products or Services:

We do not issue refunds for digital products or services once the order is confirmed and the product is delivered. If you encounter issues with your purchase, please contact our customer support for assistance.

b. Physical Products:

If you have received a damaged or defective product, please contact us within 30 days of receiving the item. We will discuss options of a refund or replacement.

3. Return Policy:

a. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us within 30 days of receiving the item. We will provide instructions on how to return the product, and upon verification, we will discuss options for a replacement or a refund.

b. Wrong Item Received:

If you receive the wrong item, please contact us within 30 days of receiving the item. We will provide instructions on how to return the incorrect item, and upon verification, we will send you the correct item or issue a refund.

c. Unable to Repair:

In some cases, our technicians may determine that a device is unable to be repaired. If this occurs, we will contact you to discuss available options, which may include a partial refund and the return of the unrepaired device.

d. Change of Mind:

We do not accept returns or issue refunds for products where you have changed your mind. Please review your order carefully before completing the purchase.

4. Condition:

We reserve the right to reject a repair if the device is damaged, extremely dirty, bug-infested, or poses a hazard. In such cases, a partial refund will be issued to cover our shipping costs. Your understanding is appreciated as we prioritize the safety and efficiency of our repair processes.

For further details contact our customer support team.

Note: Conditions are subject to inspection upon receipt of the device.

5. Return Process:

a. Contact Customer Support:

To initiate a return or refund, please contact our customer support at Support@StickFixRepair.com with your order number and details of the issue.

b. Authorization and Instructions:

Once your request is reviewed, we will provide you with authorization and instructions.

c. Return Shipping:

For returns due to damaged or defective products, we may provide a prepaid shipping label. For other returns, you are responsible for the return shipping costs.

6. Exceptions:

Certain products or services may have specific return or refund conditions. Any exceptions will be clearly communicated during the purchase process.

7. Returned to Sender and Forfeiture Policy:

a. Undeliverable Shipments:

If a device is returned to us as "undeliverable" due to an incorrect address provided by the customer or other shipping issues, we will make reasonable efforts to contact the customer.

b. Customer Notification:

We will notify the customer of the situation via the contact information provided during the order process. This notification will include details about the undeliverable shipment and instructions for reshipment.

c. Response Timeframe:

The customer has a period of 30 days from the date of the notification to respond and provide updated shipping information or address any issues related to the return.

d. Forfeiture of Device:

If the customer fails to respond within the specified 30-day timeframe, and after making reasonable attempts to contact them, the device will be considered forfeited. The customer will lose the right to the device, and no refunds or replacements will be issued.

e. Reshipment Costs:

If the customer wishes to have the device resent after the forfeiture period, they will be responsible for covering any additional shipping costs associated with reshipment.

f. Contact Information:

It is the customer's responsibility to ensure that their contact information, including shipping details, is accurate and up-to-date. For inquiries or to provide updated information, please contact our customer support at StickFix.

8. Refusal of Refund or Replacement:

a. Discretionary Refusal:

StickFix reserves the right to refuse a refund or replacement at its discretion. This includes but is not limited to situations where the return or refund request falls outside the scope of our stated policies, or there is evidence of misuse, abuse, or violation of our terms and conditions.

b. Review Process:

Each refund or replacement request will be reviewed on a case-by-case basis. The decision to refuse a refund or replacement will be made in good faith and with consideration of the specific circumstances surrounding the request.

c. Notification:

If a refund or replacement request is refused, the customer will be notified of the decision and provided with a clear explanation of the reasons for the refusal.

d. Appeal Process:

In certain cases, customers may have the opportunity to appeal a refusal decision. Appeals will also be reviewed on a case-by-case basis.

9. Approval and Retrieval Policy:

a. Conditional Approval Requirement:

StickFix will require verbal or written approval from the customer if the repair falls outside the scope of the original diagnosis provided. This conditional approval is necessary before initiating any additional work on the device.

b. Approval Confirmation:

Upon receiving approval, we will confirm the details of the service and provide an estimated timeline for completion.

c. Customer Communication:

In the event that additional issues or complexities are identified during the repair process, we will make reasonable efforts to communicate with the customer. If necessary, we may request further approval or provide options for resolution.

d. Lack of Response within 14 Days:

If the customer does not respond to our communication attempts or provide necessary approvals within 14 days from the date of our initial contact, we will consider the device ready for return.

e. Device Return Attempt:

StickFix will make reasonable efforts to contact the customer regarding the device's readiness for return. If we do not receive a response within an additional 14 days after notifying the customer of the device's completion, we will attempt to mail the device back to the customer using the address provided during the order process.

f. Return Shipping Costs:

The customer will be responsible for any return shipping costs incurred due to the lack of response within the specified timeframe.

g. Communication Channels:

It is the customer's responsibility to ensure that their contact information, including email and phone number, is accurate and regularly monitored. For inquiries or to provide necessary approvals, please contact our customer support at Support@StickFixRepair.com.

10. Contact Information:

If you have questions or concerns about our Refund and Return Policy, please contact us at Support@StickFixRepair.com.

By making a purchase on our website, you agree to and accept the terms above.

Last Updated: 02/04/2024