Privacy policy

Privacy Policy — StickFix Repair LLC

Last Updated: April 17, 2026

StickFix Repair LLC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). StickFix Repair LLC is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. Depending on how you interact with the Services, we may collect the following categories of personal information:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card details, transaction details, and payment confirmation.
Account information including your username, password, security questions, and preferences.
Transaction information including items you view, add to your cart, or purchase, as well as past transactions.
Communications with us including information you include in customer support inquiries.
Device information including your IP address, browser type, device identifiers, and network connection details.
Usage information including how and when you interact with or navigate the Services.

 

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

 

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to process your payments, fulfill your orders, manage your account, arrange for shipping, facilitate returns and exchanges, remember your preferences, and create a customized shopping experience for you.
Marketing and Advertising. We may use your personal information to send you marketing, advertising, and promotional communications by email or other channels, and to show you online advertisements based on your activity on the Services.
Security and Fraud Prevention. We use your personal information to authenticate your account, detect and investigate potentially fraudulent or malicious activity, and secure our services.
Communicating with You. We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.
Legal Compliance. We may use your personal information to comply with applicable law, respond to valid legal process, enforce our terms or policies, or participate in legal proceedings.

 

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

With Shopify, vendors, and other third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
With Google Ads and other third-party advertising and analytics tools to measure the effectiveness of our advertising and improve our services. In connection with this, we may share hashed customer information (such as email address) with Google to help attribute purchases to ads and optimize our campaigns. Google processes this data in a privacy-safe manner. You can learn more at: https://policies.google.com/technologies/partner-sites
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products.
In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, or to enforce applicable terms of service.

 

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy at: https://www.shopify.com/legal/privacy
You may also exercise rights related to data processed by Shopify at the Shopify Privacy Portal: https://privacy.shopify.com/en

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

Geographic Location Detection

We detect your country using IP geolocation (via ipapi.co) to inform international visitors that our Services are only available in the United States. We do not store IP addresses or collect personal information through this feature. A cookie is set for 24 hours when you dismiss the notification. For more information, see ipapi.co's privacy policy at: https://ipapi.co/privacy

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We implement reasonable security measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee perfect security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to Access / Know: You may have a right to request access to personal information that we hold about you.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt Out of Sale or Sharing for Targeted Advertising: Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or opt out of targeted advertising as defined in applicable privacy laws.
Managing Communication Preferences: We may send you promotional emails, and you may opt out at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests. You may also designate an authorized agent to make requests on your behalf; we will require proof that you have authorized them to act on your behalf.
To exercise any of these rights, please contact us using the contact details provided below.

Global Privacy Control

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this as a request to opt out of targeted advertising for the device and browser you use to visit the website, where applicable under law. To learn more about Global Privacy Control, visit: https://globalprivacycontrol.org/
Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

International Transfers

This Privacy Policy is intended for users located in the United States. If you are located outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date, and provide notice as required by applicable law. Please review this policy regularly.

Contact Information

If you have questions or concerns about this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
Email: support@stickfixrepair.com
Mailing Address: 318 John R Rd, Suite 306, Troy, MI 48083, US
By using our website or services, you agree to the terms outlined in this Privacy Policy.