Terms of service

Last Updated: October 26, 2026

1. Acceptance of Terms

By accessing or using the website, products, or services provided by StickFix Repair LLC ("StickFix," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Eligibility and Accounts

a. Eligibility

You must be at least 18 years old to use our services. By placing an order or using our website, you confirm that you meet this eligibility requirement.

b. User Accounts

To access certain features, you may be required to create a user account. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

3. Orders and Services

a. Policies Incorporated

The following policies are part of these Terms of Service and apply to every order:

b. Pricing and Availability

All prices are listed in U.S. dollars and are subject to change without notice. Services may be subject to weekly order limits or waitlists. If a product or service is listed with an incorrect price or description due to an error, we reserve the right to correct the error and cancel any affected orders. If we cancel an order for this reason, we will refund the amount paid.

c. Service Modifications and Order Refusals

We reserve the right to modify or cancel any order or service at our discretion. If we cancel an order, we will issue a refund for any amount paid unless it involved non-refundable services or materials.

d. Device Ownership

By submitting a device for service, you confirm that you are the owner of the device or are authorized by the owner to submit it for repair or modification.

e. Repair Risk Disclaimer

By submitting a device for service, you acknowledge that all repairs carry an inherent risk due to the condition of the device and the complexity of electronic components. StickFix is not responsible for issues that arise due to pre-existing damage, prior repair attempts, or other factors outside our control.

If we discover additional issues during service, such as liquid damage, corrosion, or prior repair work, we will contact you before proceeding with any work outside the original order.

f. Manufacturer Warranties

Opening, repairing, or modifying a controller may void any warranty provided by the original manufacturer. By submitting a device for service or purchasing a custom-built controller, you acknowledge and accept this. StickFix's own warranty coverage is described in our Refund Policy.

g. Accessories

Please send only the controller unless we instruct otherwise. StickFix is not responsible for cases, cables, skins, thumbstick caps, or other accessories sent with a device, and they may not be returned.

h. Third-Party Parts

Requests to install third-party parts, including customer-supplied parts and special-order parts, are subject to the Third-Party Parts terms in our Refund Policy.

4. User Conduct

a. Prohibited Activities

You agree not to:

  • Violate any applicable laws or regulations.
  • Impersonate any person or entity.
  • Transmit viruses, malicious code, or disruptive content.
  • Engage in harassment, abuse, or threats.
  • Submit unauthorized advertising, spam, or solicitations.

b. Content Standards

You are solely responsible for any content you post or submit to our site. All content must be lawful, respectful, and must not infringe on the rights of others.

c. Reviews and Submitted Content

By submitting a review, photo, video, or other content, you grant StickFix a non-exclusive, royalty-free, perpetual license to use, display, reproduce, and share that content on our website, social media, and marketing materials, along with the name you provide with it. We may remove any content at our discretion.

5. Intellectual Property

All content and materials on the StickFix website, including logos, designs, text, graphics, and software, are the property of StickFix Repair LLC and are protected by intellectual property laws. Unauthorized use is prohibited.

PlayStation, DualSense, DualSense Edge, Xbox, Nintendo Switch, SCUF, and all other product names and brands referenced on our website are trademarks of their respective owners. StickFix is an independent repair and modification service and is not affiliated with, endorsed by, or sponsored by any of these companies.

6. Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

7. Disclaimer of Warranties

Our website and its content are provided "as is" and "as available" without warranties of any kind, except as expressly stated in our Refund Policy. We do not guarantee that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, StickFix Repair LLC shall not be liable for any indirect, incidental, special, or consequential damages. This includes, but is not limited to, loss of data, device failure, or interruption of business arising from your use of our services.

StickFix's total liability for any claim related to an order, including loss or damage during shipping, is limited to the amount paid for that order. StickFix is not liable for the value of the device itself.

9. Indemnification

You agree to indemnify and hold harmless StickFix Repair LLC and its owners, employees, and contractors from any claims, damages, losses, or expenses, including reasonable attorney's fees, arising from your violation of these Terms of Service or your misuse of our website or services.

10. Termination of Access

We reserve the right to suspend or terminate your access to our website or services at any time, with or without notice, for any reason, including suspected violations of these terms.

11. Dispute Resolution

If you have a concern about an order or service, you agree to first contact us at Support@StickFixRepair.com and give us a reasonable opportunity to resolve it before filing a chargeback, payment dispute, or legal claim. See the Chargebacks and Dispute Resolution section of our Refund Policy for more details.

12. Governing Law and Venue

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions. Any legal action arising from these terms or our services shall be brought in the state or federal courts located in Oakland County, Michigan.

13. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time. Changes take effect upon posting to our website. We encourage you to review the terms periodically.

14. Contact Information

For questions or concerns regarding these Terms of Service, please contact us: