Refund policy

StickFix stands behind every repair, upgrade, and custom-built controller we ship. This policy explains the money-back guarantee, warranty coverage, and return terms for each product type. For questions or claims, contact Support@StickFixRepair.com.

At a Glance

Mail-In Repairs & Upgrades

• Money-Back Guarantee: 60 days from delivery
• Warranty: 6 months
• Pro+ Care (12 months): Optional add-on
• Return Shipping: Prepaid label will be provided for approved claims
• Ships To: US addresses only

Custom-Built Controllers

• Money-Back Guarantee: 60 days from delivery
• Warranty: 6 months
• Pro+ Care (12 months): Optional add-on
• Return Shipping: Prepaid label will be provided for approved claims
• Ships To: US addresses only

Parts, Tools & Accessories

• Money-Back Guarantee: All sales final
• Warranty: Incorrect or defective items: report within 14 days of delivery
• Pro+ Care: Not available
• Return Shipping: Not available
• Ships To: US and international

Mail-In Repairs & Upgrades

Warranty Coverage

StickFix provides a 60-Day Money-Back Guarantee and a 6-Month Warranty covering defects in materials or workmanship related to the repair or upgrade, under normal use.

Customers may also purchase Pro+ Care (1-Year Extended Warranty) at checkout, which extends coverage to 12 months from the delivery date. See Pro+ Care below.

Resolution

If covered under warranty, we will repair or replace the product/service. Refunds may be considered only within the 60-Day Money-Back Guarantee window if repair or replacement is not possible.

If the issue is not covered under warranty, or no defect is found, the customer is responsible for shipping costs, including the cost of the prepaid label and return shipping.

Unable to Repair

If a device is deemed unrepairable, we will contact you with available options, which may include a partial refund and return of the unrepaired item.

General Repair Diagnostic Service

• The "General Repair" service is a diagnostic fee that covers the time and labor required to assess the condition of your device.
• This fee is non-refundable but will be applied toward the total cost of your repair if you choose to proceed after diagnosis.
• Payment of the diagnostic fee does not guarantee a successful repair. If the device is deemed unrepairable, the diagnostic fee remains non-refundable. Our staff will reach out with options.
• Customers have 14 days to approve or decline the repair after receiving a diagnosis. Lack of response may result in the device being returned or subject to storage fees.

Custom-Built Controllers

Returns and Refunds

• Returns are accepted within 60 days of delivery (60-Day Money-Back Guarantee).
• After 60 days, returns and refunds are no longer available.
• The device must be returned to us to receive a refund. StickFix will cover return shipping by providing a prepaid shipping label.

Defective Products & Warranty Coverage

New controllers include a 60-Day Money-Back Guarantee and a 6-Month Warranty covering defects in materials or workmanship under normal use.

Customers may also purchase Pro+ Care (1-Year Extended Warranty) at checkout, which extends warranty coverage to 12 months from the delivery date. See Pro+ Care below.

Resolution

If covered under warranty, we will repair or replace the product/service. Refunds may be considered only within the initial 60-day return window if repair or replacement is not possible. After 60 days, all approved warranty claims are handled through repair or replacement only.

Wrong Item Received

Contact us within 30 days. We will provide return instructions and send the correct item upon verification.

Repair Parts, Tools & Accessories

Due to the nature of repair parts, tools, and accessories, all sales are final. We do not accept returns or offer refunds on these items.

Because many repair parts require installation, soldering, or other handling, we are unable to resell or verify items once they have been delivered.

Incorrect or Defective Items

If you receive an incorrect item or a defective item out of the box, please contact us within 14 days of delivery. After review, we may offer a replacement or exchange if the item is confirmed to be incorrect or defective before installation or use.

Items that have been opened, installed, used, soldered, modified, or damaged are not eligible for return, refund, or exchange.

International Orders

Parts, Tools & Accessories

Repair parts, tools, and accessories are available for international shipping. International orders follow the same terms as domestic parts orders, including the 14-day window to report incorrect or defective items. Customs duties, import taxes, and international shipping costs are the customer's responsibility and are not refundable.

Controllers: US Addresses Only

Mail-in repairs, the Easy Mail-In Kit, and custom-built controllers are available to US addresses only. StickFix does not ship controllers internationally under any circumstances.

This includes orders shipped to a US package forwarding or freight forwarding service. If a controller order is shipped to a forwarding service:

• Returns, warranty service, and replacements will only be shipped to a US address. StickFix will not ship to an international address.
• Prepaid shipping labels are provided for US addresses only.
• StickFix is not responsible for forwarding fees, customs fees, or any loss or damage that occurs after delivery to the forwarding service.

Third-Party Parts & Special Requests

Customers sometimes ask us to install parts that StickFix does not normally offer. These special requests include:

• Customer-supplied parts: parts the customer has already purchased and sends in with their controller, such as a replacement shell.
• Special-order parts: parts StickFix orders on the customer's behalf at their request, such as a back paddle kit.

These parts are made by third-party manufacturers. StickFix does not design, test, or guarantee them and is not responsible for their quality, fit, finish, or performance. We recommend researching any third-party product before moving forward.

Issues caused by the part itself, such as shells or buttons that do not sit flush, gaps, misalignment, color differences, or part failure, are not covered under warranty and are not eligible for a refund. Our workmanship on the installation remains covered under the standard warranty.

Pro+ Care: 1-Year Extended Warranty

Our Pro+ Care Plan extends protection for your controller to 12 months total from the delivery date, beyond the standard 6-month warranty. This plan covers defects in materials and workmanship that occur under normal use and applies only to the work completed by StickFix.

If a covered issue occurs during the warranty period, StickFix will repair or replace the affected components at no additional cost. A prepaid shipping label will be provided for all approved warranty claims.

Pro+ Care does not extend the 60-Day Money-Back Guarantee. Refunds are only available within 60 days of delivery. After that, all Pro+ Care claims are handled through repair or replacement only. The same terms, coverage, and exclusions as the standard warranty apply.

Excludes: accidental damage, misuse, or third-party modifications.

How to File a Warranty Claim or Return

1. Contact Us: Email Support@StickFixRepair.com within the warranty period (6 months for standard coverage, or 12 months if Pro+ Care was purchased). Include your order number and a detailed description of the issue. For Pro+ Care claims, also include the name on the order and the email used to place the order.
2. Evaluation: We may request additional details or evidence of the defect.
3. Authorization & Instructions: Once reviewed, you'll receive authorization and return instructions.
4. Return Shipping: If necessary, you may be required to return the item. StickFix will cover the cost of return shipping by providing a prepaid shipping label.
5. Resolution: Handled as described in the section for your product above.

What's Not Covered

All Products

• Damage resulting from improper use, abuse, neglect, or accidental damage
• Damage caused by unauthorized repairs or modifications
• Products or services not purchased directly from StickFix
• Requests to change, remove, reverse, or convert a completed modification based on customer preference
• Functionality issues caused by firmware or software updates after delivery
• Fit, finish, or performance of third-party products installed at the customer's request, including shells and buttons
• Expedited service fees, including Rush, and PRO+ Rush

Mail-In Repairs

• Third-party modifications (not performed by StickFix), including back paddles/buttons, modified triggers, recoil mods, LED lights, cosmetic mods, profile selectors, etc.
• If a customer requests a different setup after the repair or upgrade has been completed, an additional fee will apply.

Custom-Built Controllers

• Damage caused by third-party work performed after delivery
• Changes to a completed setup, such as switching mouse click triggers back to standard triggers after completion
• Cosmetic wear, normal wear and tear, or issues that do not affect core functionality

Non-Refundable Items

• Any Expedited Service (including Rush, PRO+ Rush, and Jump the Queue) is not eligible for a refund under any circumstances.
• The General Repair diagnostic fee.
• "Add-Ons" and shipping costs.
• Repair parts, tools, and accessories (all sales final).
• Pro+ Care claims, which are handled through repair or replacement only.

Approvals, Payments & Unclaimed Devices

Approval and Retrieval

If repairs fall outside the original diagnosis, we will seek approval before proceeding. If no response is received within 14 days, the device will be considered ready for return. Return shipping costs may apply due to lack of response.

Additional Payments & Storage

If additional payment is required after repair (e.g., for upgraded services, General Repairs, or unforeseen issues), StickFix will communicate with the customer regarding options and send a secure payment link once the repair is complete.

• The customer has 14 days from the date of notification to resolve the balance or contact us.
• If the outstanding balance is not resolved within this timeframe, the customer may forfeit ownership of the device.
• Alternatively, storage fees may apply until the balance is paid and the device is shipped.

Undeliverable Shipments & Forfeiture

If a device is returned to us as undeliverable, we will notify you. You have 30 days to respond and update your shipping information. Failure to respond within 30 days may result in forfeiture of the device. Reshipment costs are the customer's responsibility.

General Conditions

Right to Refuse Service

StickFix reserves the right to refuse or cancel any order at our discretion and for any reason, including but not limited to a history of abusive behavior, excessive warranty claims, or chargebacks. If an order is refused or canceled, we will notify the customer and refund any applicable payments not associated with non-refundable services.

Refusal of Refund or Replacement

StickFix reserves the right to refuse a refund or replacement at its discretion, including for misuse or issues outside policy scope. Each request will be reviewed case-by-case, and customers will receive a clear explanation.

Limitation of Liability

StickFix's liability for any claim, including loss or damage during shipping, is limited to the amount paid for the order. For example, if a controller is lost in transit, StickFix can refund the cost of the repair or service, but not the value of the controller itself.

Damage During Shipping to StickFix.

StickFix is not responsible for any damage that occurs during shipping due to improper packaging by the customer. Customers are strongly advised to package all items securely.

Manufacturer Software Updates

StickFix is not responsible for functionality issues caused by firmware or software updates after a repair or upgrade has been completed. If such updates interfere with or disable modifications or repairs performed by StickFix, these outcomes are outside the scope of our warranty and refund policy. These updates are outside our control, and StickFix cannot guarantee continued compatibility of repairs or modifications after such updates.

Chargebacks and Dispute Resolution

By purchasing from StickFix, you agree to first contact our customer support to attempt to resolve any issues before initiating a chargeback or dispute through your payment provider.

• Unauthorized chargebacks filed without contacting us may be contested with documentation of your transaction, communication, and our refund policy.
• If a chargeback is initiated, all work on your order will be halted immediately until the matter is resolved.

We are committed to resolving all legitimate concerns in good faith and expect the same courtesy from our customers.

Changes to This Policy

StickFix reserves the right to update or modify this policy at any time without prior notice. Changes take effect when posted to our website.

Contact Information

For assistance, warranty claims, or return inquiries, contact us at Support@StickFixRepair.com.

By making a purchase on our website, you agree to and accept the terms above.

Last Updated 10/26/2026