Shipping policy
Last Updated: October 26, 2026
1. Order Processing
a. Processing Time
- Repair parts, tools, and accessories: Orders are typically processed within 1 to 3 business days after payment confirmation.
- Easy Mail-In Kits: Kits are typically shipped within 1 to 3 business days after your order is placed.
- Mail-in repairs, custom-built controllers, and Edge Stick Modules: These are completed or built to order. See Repair and Build Turnaround below.
During peak seasons, processing times may vary.
b. Order Confirmation
Customers will receive an email confirmation once their order has been successfully placed. Please review this confirmation for accuracy and contact us immediately if any discrepancies are found.
2. Easy Mail-In Shipping
Every mail-in repair includes a free Easy Mail-In Kit with prepaid shipping both ways. Easy Mail-In Service is available to U.S. addresses only.
- We ship your kit: The kit includes a box, prepaid shipping label, packing materials, and instructions. Estimated delivery is 2 to 8 business days.
- You send your controller: Pack your controller using the kit materials and ship it with the prepaid label. Estimated delivery is 2 to 8 business days.
- We return your controller: Once your repair is complete, we ship it back to you. Estimated delivery is 2 to 8 business days.
Please pack your controller securely using the materials provided. StickFix is not responsible for damage caused by improper packaging.
3. Repair and Build Turnaround
Mail-in repairs, custom-built controllers, and Edge Stick Modules are completed or built to order. Turnaround times vary by service speed (Standard, Rush, or PRO+ Rush) and current order volume. For current turnaround and build times, please see our FAQ.
Turnaround time does not include shipping time. Business days do not include weekends or holidays. To protect quality and turnaround times, services may be subject to weekly order limits or waitlists.
4. Product Shipping (United States)
The following options are available for repair parts, tools, accessories, and custom-built controllers shipped within the United States:
- USPS Ground Advantage: Estimated delivery is 2 to 8 business days.
- USPS Priority: Estimated delivery is 1 to 3 business days.
5. International Shipping
a. Parts, Tools & Accessories
Repair parts, tools, and accessories ship internationally. Estimated delivery is 1 to 4 weeks, depending on destination and customs processing. The customer is responsible for shipping costs, customs duties, taxes, VAT, and any additional fees. These charges are not refundable.
b. Controllers: U.S. Addresses Only
Mail-in repairs, Easy Mail-In Kits, and custom-built controllers ship to U.S. addresses only. StickFix does not ship controllers internationally under any circumstances.
This includes orders shipped to a U.S. package forwarding or freight forwarding service. If a controller order is shipped to a forwarding service, returns, warranty service, and replacements will only be shipped to a U.S. address, and StickFix is not responsible for forwarding fees, customs fees, or any loss or damage that occurs after delivery to the forwarding service.
6. Shipping Costs
- Easy Mail-In Service: The kit and shipping both ways are free.
- Products: Some products include free shipping, as noted on the product page. For all other orders, shipping costs are calculated based on the weight of the order, the shipping destination, and the chosen shipping method. The total shipping cost will be displayed at checkout.
7. Shipping Delays
While we strive to meet estimated delivery times, shipping delays may occur due to unforeseen circumstances, such as weather, customs processing, or carrier issues. Estimated delivery times are not guaranteed.
8. Incomplete or Incorrect Addresses
Customers are responsible for providing accurate and complete shipping addresses during the checkout process. We are not responsible for orders shipped to incomplete or incorrect addresses provided by the customer. If you need to update your address, contact us as soon as possible. We cannot change the address once an order has shipped.
Shipments returned to us as undeliverable are handled according to the Undeliverable Shipments & Forfeiture section of our Refund Policy.
9. Lost, Stolen, or Damaged Packages
a. Marked as Delivered
StickFix is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. If your package shows as delivered but you have not received it, please check with neighbors and your local post office.
b. Lost or Damaged in Transit
If a package appears lost in transit or arrives damaged, contact us at Support@StickFixRepair.com with your order number and, for damaged packages, photos of the package and contents. We will work with you and the carrier to resolve the issue. Carrier claims are subject to the carrier's procedures and timelines.
StickFix's liability for any lost or damaged shipment is limited to the amount paid for the order, as described in our Refund Policy.
10. Contact Information
If you have questions or concerns about our Shipping Policy, please contact us at Support@StickFixRepair.com.
By placing an order with StickFix, you agree to and accept the terms outlined in this Shipping Policy.
11. Changes to This Policy
StickFix reserves the right to update or modify this policy at any time without prior notice. Changes take effect when posted to our website.