A non-refundable diagnostic fee applies: $19.99 for standard PS5/PS4 controllers, and $29.99 for SCUF and DualSense Edge models. If repair is approved, this fee will be applied toward the total cost.
If you choose not to proceed with a repair, we’ll return your device as is. The diagnostic fee is non-refundable but covers shipping both ways.
Not sure what’s wrong? Choose the 'Diagnostics' option.
Already know the issue? You can select a specific repair service or request a quote using our form.